This agency is great. From the adoptive parent perspective, there was a lot of paperwork to fill out initially, but they want to do all they can to find the right birthparent for you. We thought everyone at the agency was extremely kind and helpful, always ready to answer any questions you had. We were with A Act of Love for 4 months before we were placed with a newborn. We cannot say enough about the experience. They were fantastic; so much so that we plan on using them for another adoption.